When someone asks why, have the answer ready.
Keep the checks, documents and decisions together as work happens. Prepare for a review or inspection without asking your team to rebuild the story from emails and spreadsheets.
When someone asks why, have the answer ready.
Keep the checks, documents and decisions together as work happens. Prepare for a review or inspection without asking your team to rebuild the story from emails and spreadsheets.
The customer story
01
What was checked
Keep the information and documents used to understand the customer.
02
Why it was decided
See the business rules, findings and reasons behind the outcome.
03
Who took action
Follow the people involved, their decisions and when they acted.