Notice unusual activity
Spot unexpected sign-ins, repeated attempts and sudden changes in how an account is used.
Keep good customers moving. Spot trouble sooner.
Bring customer checks, account activity and payments together. Help your team spot suspicious patterns early and focus attention where it is needed.
Keep good customers moving. Spot trouble sooner.
Bring customer checks, account activity and payments together. Help your team spot suspicious patterns early and focus attention where it is needed.
See the activity together
A new customer joins01
An account changes02
A payment needs attention03
Give your team the full picture
Protection that follows the customer.
See the bigger picture
Connect shared contact details, devices and payment activity that may look harmless on their own.
Take the right next step
Ask for another check, pause an activity or send the concern to your team for review.
Who it helps
For risk and operations teams protecting account creation, account access and payments while allowing legitimate customers to complete their journeys.
What you need
Connect customer checks with available device, account and payment activity. Decide which information is necessary for the concern you want to detect, and how the process responds when information is missing.
Look at the pattern, then choose the response
Combine signals rather than treating one unusual event as proof of fraud. Apply your rules to allow routine activity, request another check or open a review. The reviewer should see both the concern and the customer context.
Keep the response proportionate
A new device or a rapid sequence of actions can have a legitimate explanation. Define when to ask the customer for confirmation, when to involve a reviewer and who can approve an exception. Record the action and reason.
Illustrative example
Several new accounts share information and begin similar payment activity. The configured controls open a linked review. The investigator considers the pattern and available evidence before authorising an action. This scenario does not assert a detection rate or prevented loss.
Measure more than alert volume
Evaluate missed concerns, unnecessary interventions, customer completion and investigation effort using a representative sample. Review the consequences of rule changes. For ongoing payment patterns, explore the dedicated transaction monitoring workflow.